FAQ — straight answers from real techs.

Yes. After-hours calls to our Brookings line route to an on-call technician. If pipes burst, your furnace dies in January, or your AC quits in July, call us.

No heat in winter, no AC during a heat advisory, active water leaks, sewer backups, gas smell, or any safety concern like CO alarms. Shut off your main water valve or gas if it's safe to, then call.

It usually means sediment buildup in the tank, a failing heating element, or a dip tube issue. Most units last 8–12 years; if yours is past that, replacement is often cheaper than another repair.

Tankless saves space and gives you endless hot water, but needs the right gas line and venting. We can walk you through whether it makes sense for your home — sometimes a quality tank is still the better call.

If multiple drains slow at once, it's almost always a main line issue (roots, grease, or a belly). A single tub? Usually hair. We can run a camera to be sure before recommending anything.

Once a year, ideally in early fall before the cold hits. Annual tune-ups catch failing parts, keep efficiency up, and are required to maintain most manufacturer warranties.

15–20 years for a quality unit that's been maintained. Past 15, if you're facing a big repair (heat exchanger, control board), it's worth pricing a replacement against fixing.

AFUE is the percent of fuel turned into heat. Code minimum is 80%. We recommend 95%+ for our climate — the upgrade typically pays back in 6–10 winters.

Spring, before the first 90-degree day. We clean coils, check refrigerant, test the capacitor, and catch the small stuff before it leaves you sweating in July.

Often yes. Mini-splits are perfect for additions, finished basements, and shops where running ductwork is impractical. They heat and cool, and modern units run efficiently down to -15°F.

Free in-home estimates on installations and replacements. Diagnostic service calls have a flat trip-and-diagnose fee that's waived if you approve the repair.

Yes, on qualifying installations through our financing partners — including 0% promotional options. We'll go over the terms before any paperwork.

Cash, check, all major credit cards, and approved financing. Payment is due on completion unless other arrangements are made up front.